Refund & Return Policy

Last updated: 17 November 2024

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At Maria Anna Skincare, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied, please review our refund and return process below.

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1. Unopened Products

If you’d like to return an unopened product, contact us at admin@mariaannaskincare.com within 7 business days of receiving your order. The item must be in its original, unopened packaging and in saleable condition. If eligible, please return the product at your expense. Upon receipt and inspection, we will process a refund (excluding courier fees) within 3 business days.

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2. Opened Products

For opened products, please email before-and-after photos to admin@mariaannaskincare.com within 14 days of receiving your order. Refunds are processed on a case-by-case basis to your original payment method. Returns must be requested before sending items back; return shipping is at the customer’s expense. Refunds may take 5-10 business days to process, depending on your bank's timelines.

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3. Order Cancellations & Modifications

If you wish to cancel or modify your order, please contact us immediately at admin@mariaannaskincare.com. We aim to process orders swiftly, but cancellation may not be possible once an order is shipped. If your order is canceled, you’ll be refunded for any canceled items.

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4. Exceptions & Non-Returnable Items

Some items are not eligible for returns or refunds:​

• Items damaged by personal misuse.

• Opened products without required photos.

• Discounted items.

 

5. Defective Goods

If you receive defective or damaged goods, please contact us within 7 days at admin@mariaannaskincare.com with photos for evaluation.

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6. Adverse Reactions

If you experience a reaction, please contact us with details and photos. Refunds will be reviewed on a case-by-case basis.